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Air
Transport Users Council
A consumer
watchdog for the airline industry, which advises passengers
on their rights, both in response to individual enquiries
and by publishing educational material on its website. The
Complaints section of the website is particularly useful.
http://www.auc.org.uk/
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Air
Travel Complaints
They lost
your luggage. You were bumped from the flight. The flight
attendants were rude. The food was lousy. The gate agents
were snippy. You missed your connection, because the flight
was late! Well, you can complain here!
http://www.airtravelcomplaints.com/
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Air
Travel Organisers' Licensing
ATOL is
a consumer protection scheme that protects consumers if their
tour operator goes bust.
http://www.caa.co.uk/atol
http://www.atol.org.uk/
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Airlines
of the Web
Suffered
a poor journey with an airline, but not confident about writing
a complaint letter, or simply haven't got the time? Then this
site it is for you. After you have answered a few relevant
questions, you will be presented with a completed letter to
vet/edit, before the site sends it off to the most relevant
contact in the airline. What could be simpler?
http://www.flyaow.com/feedback.htm
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Airwise.com
The highlight
of this excellent site is, in our view, the discussion forum
which lets travellers air their views on topics such as passenger
rights, airline alliances and code sharing, and air rage.
http://www.airwise.com/
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Aviation
Consumer Protection Division
The ACPD
operates as a channel for consumers who have experienced air
travel service problems. You will also find air travel consumer
reports online.
http://www.dot.gov/airconsumer/
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Best
Fares
A basic
outline of passengers' rights when airlines offload or "bump"
customers.
http://www.bestfares.com/travel/desks/story.asp?id=2348
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Biztraveler.org
This site,
clearly aimed at the executive traveller, has special sections
where passengers of big American airlines can read-up on passenger
rights and share any bad travelling experiences they may have
had.
http://www.biztraveler.org/
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Bump
Tracker
Find out
which airlines bump off customers the most and how much compensation
they pay.
http://bumptracker.com/
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Canadian
Transport Agency
Advice
on how to file an air travel related complaint with the Canadian
Air Travel Complaints Commissioner.
http://www.cta.gc.ca/cta-otc2000/faqs/filing_e.html
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Chicago
Tribune
Features
lots of consumer orientated articles including "making an
effective complaint" and "when bad things happen to good fliers".
http://cgi.chicago.tribune.com/travel/advicex/airtrav/airtrav.htm
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Consumer
Travel Rights Center
A website
run by a non-profit organization that details your rights
as a traveller; covers topics such as airline, cruise, hotel,
car hire, rail travel and tours.
http://www.mytravelrights.com/
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European
Commission
A comprehensive
guide to air passengers' rights in the European Union.
http://ec.europa.eu/transport/air_portal/passenger_rights/index_en.htm
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European
Commission
Download
a range of PDF files detailing air passenger rights in the
European Union.
http://europa.eu.int/comm/transport/air/rights/info_en.htm
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European
Commission
If you
book package travel, package holidays or package tours, European
rules give you rights, which apply to all the countries of
the Union. Find out more about them here.
http://ec.europa.eu/consumers/cons_int/safe_shop/pack_trav/index_en.htm
http://europa.eu.int/scadplus/citizens/en/uk/010992.htm
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European
Consumer Centre
Provides
free information on consumer rights in Europe and assists
in cross-border disputes.
http://www.ukecc.net/
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ExtraTV.com
Every America
traveller should be made aware of rule 240, which says that
airlines should put you on the next available flight on any
airline, at no extra cost, in the event of a delay.
http://extratv.warnerbros.com/reframe.html?
http://extratv.warnerbros.com/dailynews/consumer/05_01/05_09a.html
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Federal
Trade Commission
Consumer
complaint form.
https://rn.ftc.gov/dod/wsolcq$.startup?Z_ORG_CODE=PU01
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Fly-Rights
A guide
to your rights as an air traveller in America.
http://www.ifg-inc.com/Consumer_Reports/FlyRights.shtml
http://www.pueblo.gsa.gov/cic_text/travel/flyrights/flyrghts.htm
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FreeAdvice.com
An American
site offering advice on 125 areas of law, including aviation
law.
http://www.freeadvice.com/
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FTC
Consumer Alert!
Common
sense advice on how to avoid common airline ticketing scams.
http://www.ftc.gov/bcp/conline/pubs/alerts/trvlalrt.htm
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HowToAdvice.com
A consumer
guide to air travel that covers topics such as air fares,
reservations, tickets, luggage, delays, check-in, travel health,
delayed or damaged bags, emergencies and frequent flyer programs.
http://www.howtoadvice.com/airtravel/
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My
Travel Rights
Features
a guide detailing your rights as an airline passenger.
http://www.mytravelrights.com/
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Nolo
Airline
overbooking and bumping explained in detail.
http://www.nolo.com/lawstore/products/product.cfm/ObjectID/04BE771C-68D2-4722-8B1C004702DE86B2/sampleChapter/5
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Nolo
Your rights
explained, if an airline loses or is late delivering your
luggage.
http://www.nolo.com/lawstore/products/product.cfm/ObjectID/04BE771C-68D2-4722-8B1C004702DE86B2/sampleChapter/7#chap
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PassengerRights.com
Use this
site as an easy and free way to file complaints without making
dozens of phone calls, spending countless hours researching
your rights or finding out the proper process for complaining
when you've been mistreated.
http://www.passengerrights.com/pages/index.asp
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Public
Interest Advocacy Centre
Consumer
links for Canadian travellers.
http://www.piac.ca/air.htm
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RulesoftheAir.com
Rules of
the Air provides concise explanations to all of the most common
questions and concerns surrounding airline rules and regulations.
Simple plain English explanations are provided for dozens
of rules, including the Airline Contract of Carriage, along
with actual excerpts from each airline's contract.
http://www.onetravel.com/advisor/AR_rules_Menu.cfm?DK=3&SessionI
D=E80EE547-49FD-11D6-8E7F0002B3412A45&Token=NULL&Lang= English&Style=1&Modules=Y|Y|Y|Y|Y|Y|N|Y|Y|Y|Y|Y|Y&
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Skyguide
Tips on
what to do when your travel plans go awry.
http://www.sky-guide.com/features/travel_awry.html
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Triprights.com
An US site
that contains articles and resources dedicated to making you
aware of what your rights are - and aren't - while you're
travelling.
http://www.triprights.com/
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UK
Airport Delays
Features
league tables and a forum for travellers to share their experience
of check-in, security and immigration delays at British airports.
http://www.ukairportdelays.co.uk/
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